Q&A

Q: What is a freight dispatcher?

A: A freight dispatcher is essentially a middleman who works in tandem with an owner/operator, typically in the spot market, to help them find and book loads for a percentage of the overall rate.

Q: How much does a freight dispatcher cost?

A: The cost of a freight dispatcher has many variables, including equipment type, number of trucks, ease of booking, additional assistance, etc. Typical fees range from 5% to 10%.

Q: Do Owner/Operators need a dispatch service?

A: Absolutely not. Utilizing a dispatch service is something the O/O must weigh to determine if it is the right fit for them. For some, they would much rather focus on driving and let someone else handle the search. Some prefer to look periodically during stops. The difference is - a dispatcher is able to keep a constant eye on load boards, where the driver is not able to do so.

Q: What can a dispatcher offer that I can't handle myself?

A: Really, nothing. But, a good dispatcher is well-rounded and can handle most things you need help with. It's not just about booking loads. If you need help with factoring submission, trip reports, light accounting - a dispatcher may be a good fit for you, and many include these with their services. Some are even active in fraud prevention, which is a huge bonus!

Q: Do I work for the dispatcher?

A: NO! Your dispatcher works for YOU. You are a team, and trusting another person with your company information is a big move that should never be taken lightly. 

Q: How do I find a good quality dispatcher when there are so many scammers?

A: Utilize platforms like Dispatch-Verify. All of our dispatchers are vetted and trustworthy individuals with mounds of experience and references. You should never enter a partnership with someone without thoroughly vetting them first, as there is a LOT of fraud in the transportation industry.

Q: I was scammed by a lease-on carrier. What can I do?

A: Report them to the DOJ, FMCSA, OIG, and Dispatch-Verify. If you are unsure of how to do this, reach out to us and we will be glad to help.

Q: How do I find a quality lease-on carrier?

A: Utilize resources like Dispatch-Verify. Scour reddit threads, Facebook posts, LinkedIn, etc. ASK FOR REFERENCES AND CALL THEM!